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Complaints Procedure

“PipIndex Capital Markets” and “PipIndex” are registered trading names of Finsa Europe Limited. Finsa Europe Limited, is authorised and regulated by the Financial Conduct Authority (FCA). We have a clearly defined Complaints Procedure with all complaints recorded and reported to the FSA on a bi-annual basis.

In the unlikely event that a Customer has cause to complain about the service received from the Company, please contact our Customer Service department on 0207 806 8870 or at the email address support@pipindex.com.

If the Customer is unhappy with the proposed resolution to the complaint the Company will ask the Customer to contact our Compliance Department in writing with details of the complaint. The Company’s compliance team will acknowledge the communication within five business days and will then keep the Customer informed of the progress made to try and resolve the complaint.

Within eight weeks of receiving a written complaint from a Customer, the Company will email either a final response or provide reasons as to why we are unable to provide a final response together with a date by when we expect to be able to do so.

If the final response does not meet with approval Customers may, providing it is done within 6 months of the original written communication, refer their complaint in writing to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or by email complaint.info@financial-ombudsman.org.uk. You can find further details of the service the Ombudsman provides on their website www.financial–ombudsman.org.uk